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FAQ

Answering some of the most asked questions for you.

EFTPOS

 

Q. Why won’t my terminal work?

Is it plugged in at the wall and switched on?  You would be surprised how often this is the problem!
If this doesn’t work disconnect it and try logging on again - also check internet connections.

 

Q. Why is my Eftpos terminal offline?

Because it cannot find a network/internet connection. Check if your internet and SIM card are active.

Q. How do I find a receipt that is more than one transaction old/previous transactions?

You can only reprint the last transaction on an Eftpos terminal. Paymark can provide this reporting www.paymark.co.nz. You will always be able to call up previous receipts from your POS.

Q. Why is my printer not printing?

Turn it off and leave for 30 seconds before plugging back in; if it still doesn’t work replace the paper roll. If either of these do not work, you may have a faulty printer.

Q. Why am I being asked for a signature on every transaction?

The terminal is offline.

Q. My terminal is showing contacting secondary IP.

This means your terminal is offline.

Q. What happens when we change from ADSL to Fibre?

There is no need to do anything unless you change your provider and require a new router.

Q. How do I get a merchant number?

Contact your bank.

EFTPOS

EATS365

 

Q. What is EATS365?

A cloud-based POS for hospitality – cafes, bars, clubs and restaurants.

Q. Is EATS365 new?

EATS365 is 6 years old and available across 19 countries, POS Connections has exclusive distribution for NZ and Australia.

Q. What is different about Eats365?

Eats365 is Cloud-based, it has additional features not offered with other POS solutions. It can be used via the Eats 365 App and/or Web, can operate via your own device and offers an opportunity to add a self-serve kiosk.

Q. Why should I use or change to EATS365?

It is a low-cost, powerful all-in-one solution offering App, Web, QR ordering and Self-Service kiosk options.

Q. Is Eats365 supported locally?

Yes, it is supported all over New Zealand by local people. But the best thing is because it is Cloud-based, we can make changes for you quickly.

Q. What is the difference with being Cloud-based?

Having everything Cloud-based means your information can be retrieved anytime, anywhere and there is no need for reinstating your system from backup. If files are stored locally on your terminal you are at risk of losing this information should an issue arise with your hardware.

Q. Why should I go to the cloud?

Being Cloud based gives you a lot more flexibility with the likes of your database and loyalty systems.

Q. What happens if my internet goes down?

EATs365 will work without the internet except some functions are limited. In a multi-lane environment only, the primary will work however you can hotspot to your phone or purchase an iPad that includes mobile connectivity.

EATS365

IDEALPOS

Q. Why won’t my machine turn on?

Check if the light on the power supply is still going, if not: Turn it off and unplug it then wait 2 to 3 minutes. Plug back in and turn it on. Still having trouble, call us on 09 214 3646.

Q. Why do I not have power to my POS?

Check if the light on the power supply is still going, if not: Turn it off and unplug it then wait 2 to 3 minutes. Plug back in and turn it on. Still having trouble, call us on 09 214 3646.

Q. Why is my cash drawer not opening?

Your printer is either turned off or has an error.

Q. How do we programme the Till?

Request a training session and we will train you.

Q. How do I make changes to my POS?

We provide 2 complimentary training sessions to ensure you can make these changes yourself. Charges to apply for additional assistance after this.

Q. How do I change the price of an item?

We provide 2 complimentary training sessions to ensure you can make these changes yourself. Charges to apply for additional assistance after this.

Q. How do I set up the loyalty system?

Consider how you want your loyalty system to work. They are most commonly set up as Points/$ spent, you then need to consider how much is that point worth. Then determine what you want your customers to redeem with those points e.g. coffee cards could be purchased 6 coffees and then get the next one free or allocated to food.

Q. How do I set up a promotion?

Promotions differ from loyalty, think about what you would like to offer? What is the product and what is the trigger? e.g. Buy 2 and get a 3rd free (or some form of discount). Spend x amount of $’s, and receive a % off. Fixed price promotion for a set period of time.

Q. How can our customers order online?

We suggest using EATS365 as a platform. With EATS365 you can have access to online ordering and even a self-serve kiosk.

IDEALPOS
OTHER

Q. How long have you been in business?

POS Connections was set up in 2016, however, we have supported and serviced retailers, restaurants and cafes for well over 20 years. Many customers are still with us from when first started in the industry.

Q. How long are your contracts?

Depending on the solution you require we can offer month-by-month to 4-year contracts.

Q. Can I own my equipment?

Yes, but this is not something we recommend due to the necessary ongoing security upgrades and service requirements.

Q. Why are there upgrades?

Eftpos upgrades maintain the financial integrity and security of the payment network. POS upgrades include new features and bug fixes.

OTHER
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